Quality Assurance

In October 2010, Crown Law was successful in a bid to attain Quality Assurance (QA) certification against the legal best practice standards, ISO9001:2008 and the coveted LAW9000 Legal Best Practice standard. 

Each year since then, Crown Law has maintained certification against both standards. This annual process involves rigorous auditing by the independent assessor, SAI Global.

The ongoing maintenance of our quality management system is crucial and is consistently monitored and improved through checking processes, reviews, auditing processes and innovation through feedback mechanisms. Good record keeping, reviewing and quality auditing are key elements to our QA process.

Certification under the International Organisation for Standardisation’s ISO9001:2008 signifies that Crown Law has strong management practices directed at realising clients’ expectations of quality and outcomes.

LAW9000 builds on the ISO9001:2008 base set of standards and practices, adding specific requirements for legal practices including:

  • knowledge, understanding and compliance with processes and standards
  • demonstrating how processes add value to business and client outcomes
  • evaluating ongoing results of system performance, effectiveness and outcomes
  • continuous improvement of processes based on objective management.

Crown Law’s continued certification against these standards is subject to annual external audits and is further supported by our continuous improvement philosophy based on robust client feedback mechanisms and performance management processes.